Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 532 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
2. 2.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 2 (d) step 3
3. 3.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
4. 4.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
5. 5.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
6. 6.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
7. 7.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
8. 8.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) using a calm voice (d) shouting back
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
11. 11.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
12. 12.Which of these helps solve a conflict? (a) bringing up old fights (b) using a calm voice (c) taking sides at once (d) shouting back
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 4 (d) step 3
14. 14.Which of these helps solve a conflict? (a) bringing up old fights (b) saying “I feel…” (c) walking off in anger (d) shouting back
15. 15.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
16. 16.True or false: “name-calling” helps solve a conflict. (a) False (b) True
17. 17.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
18. 18.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) focusing on the problem (d) walking off in anger
19. 19.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
20. 20.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) saying “I feel…” (d) listening without blame
21. 21.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
22. 22.Which of these makes a conflict worse? (a) taking sides at once (b) saying “I feel…” (c) finding a middle way (d) apologising sincerely
23. 23.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
24. 24.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
26. 26.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) taking sides at once (d) shouting back
27. 27.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
28. 28.Which of these makes a conflict worse? (a) shouting back (b) apologising sincerely (c) focusing on the problem (d) saying “I feel…”
29. 29.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
30. 30.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
31. 31.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) spreading gossip (d) apologising sincerely
32. 32.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) finding a middle way (d) spreading gossip
33. 33.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
34. 34.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to waste time (d) to understand fully
35. 35.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) listening without blame (d) bringing up old fights
37. 37.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) apologising sincerely (d) taking sides at once
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
39. 39.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 1 (d) step 4
40. 40.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides

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