Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 533 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
2. 2.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
3. 3.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
4. 4.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) taking sides at once (d) name-calling
5. 5.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
6. 6.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
7. 7.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
8. 8.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
9. 9.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
10. 10.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
11. 11.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) bringing up old fights (d) listening without blame
12. 12.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) spreading gossip (d) shouting back
13. 13.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
14. 14.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) apologising sincerely (d) taking sides at once
15. 15.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) walking off in anger (d) name-calling
16. 16.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) walking off in anger (d) listening without blame
18. 18.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) finding a middle way (d) apologising sincerely
19. 19.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
21. 21.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
22. 22.True or false: “shouting back” makes a conflict worse. (a) False (b) True
23. 23.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
24. 24.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
25. 25.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) shouting back (d) apologising sincerely
26. 26.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
27. 27.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) focusing on the problem (d) spreading gossip
28. 28.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
29. 29.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
30. 30.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) spreading gossip (d) bringing up old fights
31. 31.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
32. 32.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) finding a middle way (d) taking sides at once
33. 33.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
36. 36.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
39. 39.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) taking sides at once (d) saying “I feel…”
40. 40.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse

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