Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 534 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
2. 2.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
3. 3.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
5. 5.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) saying “I feel…” (d) listening without blame
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
7. 7.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
8. 8.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 4 (d) step 3
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
10. 10.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) focusing on the problem (d) spreading gossip
11. 11.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) using a calm voice (d) bringing up old fights
12. 12.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
13. 13.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) walking off in anger (d) taking sides at once
14. 14.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 3 (d) step 1
15. 15.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
16. 16.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
18. 18.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) apologising sincerely (d) bringing up old fights
19. 19.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) focusing on the problem (d) using a calm voice
21. 21.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 1 (d) step 3
22. 22.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
23. 23.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
24. 24.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) saying “I feel…” (d) apologising sincerely
25. 25.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) focusing on the problem (d) apologising sincerely
26. 26.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
27. 27.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
28. 28.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
29. 29.Which of these helps solve a conflict? (a) spreading gossip (b) using a calm voice (c) taking sides at once (d) walking off in anger
30. 30.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) spreading gossip (d) focusing on the problem
31. 31.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) shouting back (d) spreading gossip
33. 33.Which of these helps solve a conflict? (a) finding a middle way (b) walking off in anger (c) taking sides at once (d) shouting back
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
35. 35.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
37. 37.True or false: “name-calling” helps solve a conflict. (a) False (b) True
38. 38.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
39. 39.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
40. 40.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse

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