Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 535 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
2. 2.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 3 (d) step 1
3. 3.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
5. 5.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) apologising sincerely (d) shouting back
6. 6.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) apologising sincerely (d) bringing up old fights
7. 7.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
8. 8.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) bringing up old fights (d) finding a middle way
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
11. 11.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
12. 12.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) shouting back (d) spreading gossip
13. 13.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
14. 14.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
15. 15.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
16. 16.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
17. 17.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
18. 18.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) bringing up old fights (d) taking sides at once
19. 19.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) apologising sincerely (d) taking sides at once
20. 20.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
22. 22.True or false: “shouting back” makes a conflict worse. (a) True (b) False
23. 23.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
24. 24.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
26. 26.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
27. 27.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
28. 28.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) saying “I feel…” (d) bringing up old fights
29. 29.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
30. 30.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
31. 31.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 2 (d) step 1
32. 32.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 3 (d) step 1
33. 33.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) listening without blame (d) shouting back
35. 35.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) spreading gossip (d) walking off in anger
36. 36.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
37. 37.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) using a calm voice (d) taking sides at once
38. 38.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
40. 40.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse

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