Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 536 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
3. 3.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
4. 4.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
5. 5.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) finding a middle way (d) taking sides at once
7. 7.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) apologising sincerely (d) shouting back
8. 8.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
9. 9.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 3 (d) step 1
10. 10.Which of these helps solve a conflict? (a) focusing on the problem (b) shouting back (c) spreading gossip (d) walking off in anger
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
13. 13.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) listening without blame (d) focusing on the problem
14. 14.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
16. 16.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 1 (d) step 3
17. 17.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) taking sides at once (d) saying “I feel…”
18. 18.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
19. 19.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
20. 20.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
21. 21.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
22. 22.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
23. 23.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
25. 25.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
26. 26.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
27. 27.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
28. 28.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
29. 29.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
31. 31.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
32. 32.Which of these makes a conflict worse? (a) listening without blame (b) walking off in anger (c) saying “I feel…” (d) using a calm voice
33. 33.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
34. 34.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
35. 35.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) shouting back (d) taking sides at once
36. 36.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) taking sides at once (d) using a calm voice
37. 37.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
38. 38.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
40. 40.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) bringing up old fights (d) finding a middle way

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