Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 537 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 2 (d) step 3
2. 2.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
3. 3.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
5. 5.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
6. 6.Which of these makes a conflict worse? (a) apologising sincerely (b) spreading gossip (c) listening without blame (d) using a calm voice
7. 7.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 3 (d) step 4
8. 8.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
9. 9.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) taking sides at once (d) listening without blame
10. 10.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
11. 11.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
12. 12.🔍 Which is the odd one out? (a) walking off in anger (b) focusing on the problem (c) bringing up old fights (d) taking sides at once
13. 13.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) shouting back (d) saying “I feel…”
14. 14.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) spreading gossip (d) focusing on the problem
15. 15.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) shouting back (d) finding a middle way
16. 16.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
17. 17.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) finding a middle way (d) name-calling
18. 18.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
19. 19.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
20. 20.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
21. 21.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) walking off in anger (d) focusing on the problem
22. 22.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
23. 23.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
24. 24.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
25. 25.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
26. 26.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
27. 27.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
28. 28.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
29. 29.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) saying “I feel…” (d) taking sides at once
30. 30.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) name-calling (d) listening without blame
31. 31.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
32. 32.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
33. 33.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
34. 34.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) focusing on the problem (d) walking off in anger
35. 35.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
36. 36.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
37. 37.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) apologising sincerely (d) shouting back
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
39. 39.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) spreading gossip (d) saying “I feel…”
40. 40.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it

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