Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 55 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
2. 2.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
3. 3.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
4. 4.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
5. 5.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
6. 6.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
7. 7.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
8. 8.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) finding a middle way (d) name-calling
9. 9.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
10. 10.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) finding a middle way (d) taking sides at once
11. 11.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
12. 12.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
13. 13.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
14. 14.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
15. 15.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) saying “I feel…” (d) apologising sincerely
16. 16.Which of these helps solve a conflict? (a) focusing on the problem (b) taking sides at once (c) name-calling (d) shouting back
17. 17.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) spreading gossip (d) saying “I feel…”
18. 18.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
19. 19.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
20. 20.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
21. 21.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
23. 23.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) using a calm voice (d) finding a middle way
24. 24.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) shouting back (d) bringing up old fights
25. 25.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) walking off in anger (d) taking sides at once
26. 26.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
27. 27.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
28. 28.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
29. 29.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
30. 30.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) shouting back (d) walking off in anger
31. 31.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
32. 32.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) shouting back (d) apologising sincerely
33. 33.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
35. 35.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) bringing up old fights (d) finding a middle way
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
38. 38.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) scrap the project (d) use the louder one’s
39. 39.True or false: “shouting back” helps solve a conflict. (a) True (b) False
40. 40.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) finding a middle way (d) taking sides at once

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