Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 540 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
2. 2.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
3. 3.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
4. 4.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
5. 5.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
6. 6.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) saying “I feel…” (d) bringing up old fights
7. 7.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
8. 8.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
9. 9.True or false: “shouting back” helps solve a conflict. (a) True (b) False
10. 10.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) apologising sincerely (d) name-calling
11. 11.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
12. 12.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) shouting back (d) using a calm voice
13. 13.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) listening without blame (d) spreading gossip
14. 14.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
15. 15.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
16. 16.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
17. 17.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
18. 18.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
20. 20.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) using a calm voice (d) focusing on the problem
21. 21.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
22. 22.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
23. 23.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
24. 24.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
25. 25.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
26. 26.True or false: “shouting back” makes a conflict worse. (a) False (b) True
27. 27.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
28. 28.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
29. 29.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
30. 30.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
31. 31.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 3 (d) step 2
33. 33.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) walking off in anger (d) finding a middle way
34. 34.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
35. 35.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
36. 36.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) saying “I feel…” (d) spreading gossip
37. 37.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) shouting back (d) name-calling
38. 38.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) taking sides at once (d) walking off in anger
39. 39.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) taking sides at once (d) spreading gossip

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