Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 541 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) taking sides at once
2. 2.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
3. 3.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) finding a middle way (d) spreading gossip
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) take a vote at once (d) ignore them
5. 5.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
6. 6.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
7. 7.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) focusing on the problem (d) shouting back
8. 8.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) using a calm voice (d) name-calling
9. 9.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
11. 11.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
12. 12.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
13. 13.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
14. 14.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
15. 15.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
16. 16.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 2 (d) step 4
17. 17.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) taking sides at once (d) walking off in anger
18. 18.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
19. 19.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) listening without blame (d) apologising sincerely
20. 20.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) taking sides at once (d) listening without blame
21. 21.Which of these makes a conflict worse? (a) spreading gossip (b) using a calm voice (c) saying “I feel…” (d) focusing on the problem
22. 22.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
23. 23.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
24. 24.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 4 (d) step 2
25. 25.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
26. 26.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
27. 27.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) shouting back (d) apologising sincerely
28. 28.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
29. 29.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
30. 30.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
31. 31.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) taking sides at once (d) shouting back
33. 33.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
36. 36.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
39. 39.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) shouting back (d) taking sides at once
40. 40.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it

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