Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 543 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) shouting back (d) taking sides at once
2. 2.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
3. 3.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
4. 4.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
5. 5.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) saying “I feel…” (d) name-calling
6. 6.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
7. 7.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) spreading gossip (d) apologising sincerely
8. 8.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) finding a middle way (d) shouting back
9. 9.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
10. 10.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
11. 11.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
12. 12.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
13. 13.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) bringing up old fights (d) taking sides at once
14. 14.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) finding a middle way (d) saying “I feel…”
15. 15.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
16. 16.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) using a calm voice (d) taking sides at once
17. 17.Which of these makes a conflict worse? (a) listening without blame (b) spreading gossip (c) saying “I feel…” (d) using a calm voice
18. 18.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
19. 19.Which of these makes a conflict worse? (a) saying “I feel…” (b) bringing up old fights (c) apologising sincerely (d) focusing on the problem
20. 20.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
21. 21.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
22. 22.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
23. 23.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
24. 24.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
25. 25.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
26. 26.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) taking sides at once (d) walking off in anger
27. 27.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
28. 28.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
30. 30.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
31. 31.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
32. 32.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
33. 33.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) apologising sincerely (d) using a calm voice
34. 34.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) name-calling (d) saying “I feel…”
35. 35.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
36. 36.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) finding a middle way (d) using a calm voice
37. 37.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
39. 39.🔍 Which is the odd one out? (a) focusing on the problem (b) bringing up old fights (c) using a calm voice (d) apologising sincerely
40. 40.True or false: “name-calling” makes a conflict worse. (a) False (b) True

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