Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 544 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
2. 2.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
3. 3.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
4. 4.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
5. 5.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) taking sides at once (d) finding a middle way
6. 6.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) saying “I feel…” (d) name-calling
7. 7.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
8. 8.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) apologising sincerely (d) saying “I feel…”
9. 9.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
10. 10.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
11. 11.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
12. 12.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
13. 13.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) walking off in anger (d) shouting back
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
15. 15.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
16. 16.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) listening without blame (d) shouting back
17. 17.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
18. 18.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) walking off in anger (d) shouting back
20. 20.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
21. 21.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) shouting back
23. 23.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
25. 25.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
26. 26.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) using a calm voice (d) taking sides at once
27. 27.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) spreading gossip (d) finding a middle way
28. 28.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) apologising sincerely (d) using a calm voice
29. 29.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) name-calling (d) using a calm voice
30. 30.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
32. 32.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
33. 33.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
35. 35.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
36. 36.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
37. 37.True or false: “name-calling” helps solve a conflict. (a) False (b) True
38. 38.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
39. 39.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) taking sides at once (d) saying “I feel…”
40. 40.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) walking off in anger

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