Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 545 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
2. 2.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) shouting back (d) apologising sincerely
3. 3.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
4. 4.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
5. 5.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
6. 6.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
7. 7.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
8. 8.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
9. 9.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
10. 10.True or false: “name-calling” helps solve a conflict. (a) False (b) True
11. 11.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
12. 12.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
13. 13.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
14. 14.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
15. 15.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
16. 16.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
17. 17.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
18. 18.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) saying “I feel…” (d) bringing up old fights
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
20. 20.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
21. 21.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
22. 22.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
23. 23.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
24. 24.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
25. 25.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
26. 26.True or false: “shouting back” helps solve a conflict. (a) True (b) False
27. 27.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) using a calm voice (d) walking off in anger
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
29. 29.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
30. 30.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
32. 32.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) shouting back (d) focusing on the problem
33. 33.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
34. 34.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
35. 35.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) apologising sincerely (d) listening without blame
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
37. 37.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
38. 38.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) listening without blame (d) name-calling
39. 39.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
40. 40.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully

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