Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 547 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
2. 2.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
3. 3.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
4. 4.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 1 (d) step 4
5. 5.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
6. 6.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) finding a middle way (d) using a calm voice
7. 7.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
8. 8.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
9. 9.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
11. 11.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
12. 12.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
13. 13.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) bringing up old fights (d) shouting back
14. 14.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
15. 15.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) listening without blame (d) using a calm voice
16. 16.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
18. 18.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
19. 19.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
20. 20.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) listening without blame (d) focusing on the problem
21. 21.True or false: “shouting back” makes a conflict worse. (a) False (b) True
22. 22.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
23. 23.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
24. 24.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
25. 25.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
26. 26.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
27. 27.True or false: “name-calling” helps solve a conflict. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) saying “I feel…” (d) name-calling
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
30. 30.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
31. 31.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
32. 32.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
34. 34.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
35. 35.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) shouting back (d) saying “I feel…”
36. 36.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
37. 37.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
38. 38.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 2 (d) step 3
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
40. 40.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) spreading gossip (d) shouting back

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