Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 548 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
2. 2.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
3. 3.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
4. 4.Which of these makes a conflict worse? (a) saying “I feel…” (b) taking sides at once (c) using a calm voice (d) apologising sincerely
5. 5.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
6. 6.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
7. 7.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
8. 8.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
9. 9.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
10. 10.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) bringing up old fights (d) spreading gossip
11. 11.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
13. 13.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) focusing on the problem (d) bringing up old fights
14. 14.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
17. 17.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) spreading gossip (d) using a calm voice
18. 18.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
20. 20.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
21. 21.Which of these helps solve a conflict? (a) saying “I feel…” (b) bringing up old fights (c) name-calling (d) taking sides at once
22. 22.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
23. 23.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
24. 24.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
25. 25.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
26. 26.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
27. 27.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) finding a middle way (d) listening without blame
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
29. 29.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
30. 30.Which of these helps solve a conflict? (a) name-calling (b) using a calm voice (c) taking sides at once (d) walking off in anger
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
32. 32.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
34. 34.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
35. 35.Which of these makes a conflict worse? (a) walking off in anger (b) finding a middle way (c) saying “I feel…” (d) focusing on the problem
36. 36.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
37. 37.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
38. 38.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) shouting back (d) spreading gossip
39. 39.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
40. 40.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) focusing on the problem (d) spreading gossip

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