Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 549 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) finding a middle way (d) bringing up old fights
2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
3. 3.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
4. 4.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
5. 5.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
7. 7.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
8. 8.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
9. 9.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
10. 10.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
11. 11.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
12. 12.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
13. 13.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
14. 14.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) shouting back (d) using a calm voice
15. 15.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
16. 16.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 1 (d) step 4
17. 17.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
18. 18.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) listening without blame (d) focusing on the problem
19. 19.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) listening without blame
20. 20.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
21. 21.Which of these helps solve a conflict? (a) walking off in anger (b) apologising sincerely (c) spreading gossip (d) shouting back
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) using a calm voice (d) bringing up old fights
23. 23.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) focusing on the problem (d) name-calling
24. 24.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) saying “I feel…” (d) taking sides at once
25. 25.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) saying “I feel…” (d) listening without blame
26. 26.Which of these makes a conflict worse? (a) walking off in anger (b) listening without blame (c) finding a middle way (d) saying “I feel…”
27. 27.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
28. 28.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) name-calling (d) walking off in anger
29. 29.True or false: “name-calling” helps solve a conflict. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
31. 31.True or false: “shouting back” helps solve a conflict. (a) True (b) False
32. 32.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
34. 34.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
35. 35.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
36. 36.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
37. 37.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
38. 38.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
39. 39.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
40. 40.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) listening without blame (d) spreading gossip

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