Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 550 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) walking off in anger (d) spreading gossip
2. 2.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
3. 3.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
4. 4.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
5. 5.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
6. 6.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) taking sides at once (d) shouting back
7. 7.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
8. 8.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
9. 9.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
10. 10.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
11. 11.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
13. 13.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
15. 15.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
16. 16.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
17. 17.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
18. 18.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
19. 19.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
21. 21.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) bringing up old fights
22. 22.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) walking off in anger (d) name-calling
23. 23.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
24. 24.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
25. 25.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
26. 26.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) shouting back (d) listening without blame
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) bringing up old fights (d) walking off in anger
29. 29.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
30. 30.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
31. 31.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
32. 32.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) finding a middle way (d) walking off in anger
33. 33.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
34. 34.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
35. 35.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
36. 36.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
37. 37.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) taking sides at once (d) listening without blame
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
39. 39.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) saying “I feel…” (d) spreading gossip
40. 40.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) spreading gossip (d) apologising sincerely

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