Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 551 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) listening without blame (d) shouting back
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
3. 3.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
4. 4.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
5. 5.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) shouting back (d) saying “I feel…”
6. 6.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
7. 7.Which of these makes a conflict worse? (a) spreading gossip (b) focusing on the problem (c) apologising sincerely (d) listening without blame
8. 8.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
9. 9.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
10. 10.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) finding a middle way (d) name-calling
11. 11.Which of these helps solve a conflict? (a) focusing on the problem (b) shouting back (c) walking off in anger (d) name-calling
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
15. 15.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) bringing up old fights (d) focusing on the problem
16. 16.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
17. 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
18. 18.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) taking sides at once (d) using a calm voice
19. 19.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
20. 20.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
21. 21.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
22. 22.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) walking off in anger
23. 23.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
24. 24.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
25. 25.True or false: “name-calling” makes a conflict worse. (a) False (b) True
26. 26.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
27. 27.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
28. 28.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
29. 29.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) listening without blame (d) bringing up old fights
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
31. 31.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
33. 33.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
34. 34.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
35. 35.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
36. 36.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
37. 37.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
38. 38.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
39. 39.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) name-calling (d) walking off in anger
40. 40.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak

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