Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 552 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
2. 2.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) name-calling (d) listening without blame
3. 3.Which of these helps solve a conflict? (a) shouting back (b) focusing on the problem (c) bringing up old fights (d) taking sides at once
4. 4.True or false: “name-calling” helps solve a conflict. (a) True (b) False
5. 5.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
6. 6.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
7. 7.Which of these makes a conflict worse? (a) name-calling (b) apologising sincerely (c) listening without blame (d) saying “I feel…”
8. 8.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) apologising sincerely (d) focusing on the problem
9. 9.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 2 (d) step 3
10. 10.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
11. 11.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
12. 12.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 3 (d) step 2
13. 13.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2
14. 14.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) finding a middle way (d) shouting back
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
16. 16.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
17. 17.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
18. 18.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
19. 19.Which of these helps solve a conflict? (a) spreading gossip (b) listening without blame (c) shouting back (d) taking sides at once
20. 20.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
21. 21.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) saying “I feel…” (d) bringing up old fights
22. 22.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) spreading gossip (d) focusing on the problem
23. 23.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) bringing up old fights (d) name-calling
24. 24.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
26. 26.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) shouting back
27. 27.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
28. 28.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) listening without blame (d) saying “I feel…”
29. 29.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
31. 31.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) using a calm voice (d) focusing on the problem
32. 32.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) apologising sincerely (d) taking sides at once
33. 33.Which of these helps solve a conflict? (a) bringing up old fights (b) using a calm voice (c) name-calling (d) shouting back
34. 34.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
35. 35.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) name-calling (d) saying “I feel…”
36. 36.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) saying “I feel…” (d) taking sides at once
37. 37.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) apologising sincerely (d) finding a middle way
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
39. 39.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
40. 40.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False

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