Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 553 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
2. 2.Which of these helps solve a conflict? (a) walking off in anger (b) focusing on the problem (c) name-calling (d) spreading gossip
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
4. 4.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) taking sides at once (d) apologising sincerely
5. 5.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
6. 6.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) name-calling (d) bringing up old fights
7. 7.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) spreading gossip (d) taking sides at once
8. 8.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
9. 9.Which of these makes a conflict worse? (a) using a calm voice (b) spreading gossip (c) finding a middle way (d) saying “I feel…”
10. 10.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
11. 11.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
12. 12.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) using a calm voice (d) walking off in anger
14. 14.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
15. 15.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) walking off in anger (d) finding a middle way
16. 16.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) spreading gossip (d) using a calm voice
17. 17.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
18. 18.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
19. 19.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
20. 20.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
21. 21.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
22. 22.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) apologising sincerely (d) focusing on the problem
23. 23.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
25. 25.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 2 (d) step 1
26. 26.Which of these makes a conflict worse? (a) shouting back (b) listening without blame (c) apologising sincerely (d) focusing on the problem
27. 27.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
28. 28.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
29. 29.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) saying “I feel…” (d) focusing on the problem
30. 30.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
31. 31.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
32. 32.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
33. 33.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
34. 34.True or false: “shouting back” makes a conflict worse. (a) True (b) False
35. 35.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
36. 36.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) taking sides at once (d) focusing on the problem
37. 37.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
39. 39.True or false: “name-calling” helps solve a conflict. (a) True (b) False
40. 40.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False

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