Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 554 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
2. 2.True or false: “name-calling” makes a conflict worse. (a) True (b) False
3. 3.True or false: “name-calling” helps solve a conflict. (a) False (b) True
4. 4.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 3 (d) step 4
5. 5.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) using a calm voice (d) finding a middle way
6. 6.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
7. 7.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 1 (d) step 4
8. 8.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
10. 10.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
11. 11.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
12. 12.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
13. 13.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
14. 14.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
16. 16.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
17. 17.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
18. 18.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
19. 19.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
20. 20.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
21. 21.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
23. 23.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
24. 24.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
26. 26.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) shouting back (d) spreading gossip
27. 27.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
28. 28.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
29. 29.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
30. 30.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) name-calling (d) finding a middle way
31. 31.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
32. 32.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) listening without blame (d) taking sides at once
33. 33.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
34. 34.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) shouting back (d) taking sides at once
35. 35.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
36. 36.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
37. 37.Which of these makes a conflict worse? (a) shouting back (b) listening without blame (c) apologising sincerely (d) saying “I feel…”
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
39. 39.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
40. 40.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True

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