Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 556 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
2. 2.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
3. 3.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
4. 4.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
5. 5.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
6. 6.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) using a calm voice (d) spreading gossip
7. 7.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
8. 8.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) taking sides at once
10. 10.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
11. 11.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
13. 13.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
14. 14.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) name-calling (d) using a calm voice
15. 15.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
16. 16.True or false: “shouting back” helps solve a conflict. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) focusing on the problem (d) finding a middle way
18. 18.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) focusing on the problem (d) shouting back
19. 19.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
20. 20.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
21. 21.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
22. 22.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
23. 23.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
24. 24.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) using a calm voice (d) focusing on the problem
25. 25.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
26. 26.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
27. 27.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
28. 28.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
29. 29.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
30. 30.Which of these helps solve a conflict? (a) spreading gossip (b) using a calm voice (c) bringing up old fights (d) walking off in anger
31. 31.True or false: “name-calling” makes a conflict worse. (a) False (b) True
32. 32.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
33. 33.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
35. 35.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
36. 36.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
37. 37.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) apologising sincerely (d) bringing up old fights
38. 38.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) taking sides at once (d) apologising sincerely
39. 39.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
40. 40.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse

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