Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 557 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) shouting back (d) bringing up old fights
2. 2.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
4. 4.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) name-calling (d) listening without blame
5. 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
6. 6.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
7. 7.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) spreading gossip (d) using a calm voice
8. 8.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
9. 9.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) focusing on the problem (d) bringing up old fights
10. 10.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
11. 11.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
12. 12.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 2 (d) step 3
13. 13.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
14. 14.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
15. 15.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 2 (d) step 4
16. 16.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
17. 17.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
18. 18.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
20. 20.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
21. 21.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) shouting back (d) apologising sincerely
23. 23.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
24. 24.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
25. 25.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
26. 26.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
27. 27.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
28. 28.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) spreading gossip (d) apologising sincerely
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
30. 30.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) saying “I feel…” (d) taking sides at once
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
33. 33.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
34. 34.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with a winner and loser (d) with silence
35. 35.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) walking off in anger (d) finding a middle way
36. 36.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
37. 37.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
38. 38.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
39. 39.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions

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