Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 558 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) shouting back (d) walking off in anger
2. 2.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) apologising sincerely (d) walking off in anger
3. 3.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) shouting back (d) saying “I feel…”
5. 5.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) focusing on the problem (d) name-calling
6. 6.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) shouting back (d) using a calm voice
7. 7.True or false: “shouting back” makes a conflict worse. (a) False (b) True
8. 8.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) focusing on the problem (d) spreading gossip
9. 9.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 4 (d) step 3
10. 10.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
11. 11.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
12. 12.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) spreading gossip (d) name-calling
13. 13.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) bringing up old fights (d) saying “I feel…”
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
15. 15.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
16. 16.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
17. 17.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
18. 18.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) bringing up old fights (d) using a calm voice
19. 19.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
20. 20.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
21. 21.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2
22. 22.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
23. 23.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
25. 25.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
26. 26.Which of these makes a conflict worse? (a) focusing on the problem (b) name-calling (c) apologising sincerely (d) using a calm voice
27. 27.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
28. 28.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
30. 30.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
32. 32.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
33. 33.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
34. 34.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
36. 36.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
37. 37.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) name-calling (d) saying “I feel…”
38. 38.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
39. 39.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
40. 40.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) focusing on the problem (d) bringing up old fights

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