Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 559 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) taking sides at once (d) using a calm voice
2. 2.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
4. 4.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 4 (d) step 1
5. 5.Which of these helps solve a conflict? (a) using a calm voice (b) bringing up old fights (c) walking off in anger (d) taking sides at once
6. 6.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
7. 7.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
8. 8.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
9. 9.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) using a calm voice (d) spreading gossip
11. 11.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
12. 12.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
13. 13.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
14. 14.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) name-calling (d) finding a middle way
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
17. 17.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) bringing up old fights (d) saying “I feel…”
18. 18.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
21. 21.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) name-calling (d) focusing on the problem
22. 22.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 1 (d) step 3
23. 23.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
24. 24.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
25. 25.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) using a calm voice (d) listening without blame
26. 26.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) saying “I feel…” (d) shouting back
27. 27.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
28. 28.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
29. 29.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
30. 30.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) shouting back (d) saying “I feel…”
31. 31.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
32. 32.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) spreading gossip (d) taking sides at once
33. 33.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) bringing up old fights (d) listening without blame
34. 34.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
35. 35.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
36. 36.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) listening without blame (d) spreading gossip
37. 37.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) walking off in anger (d) spreading gossip
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully

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