Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 560 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) focusing on the problem (b) taking sides at once (c) using a calm voice (d) listening without blame
2. 2.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
3. 3.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
4. 4.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) listening without blame (d) name-calling
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
7. 7.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
8. 8.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
9. 9.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
10. 10.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
12. 12.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) saying “I feel…” (d) finding a middle way
13. 13.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
16. 16.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) shouting back (d) finding a middle way
17. 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
19. 19.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) shouting back (d) taking sides at once
20. 20.True or false: “name-calling” helps solve a conflict. (a) False (b) True
21. 21.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) apologising sincerely (d) walking off in anger
22. 22.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
23. 23.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
24. 24.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) shouting back (d) focusing on the problem
25. 25.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
26. 26.Which of these makes a conflict worse? (a) apologising sincerely (b) bringing up old fights (c) using a calm voice (d) saying “I feel…”
27. 27.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) walking off in anger (d) using a calm voice
29. 29.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) using a calm voice (d) spreading gossip
30. 30.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) using a calm voice (d) finding a middle way
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
32. 32.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) focusing on the problem (d) using a calm voice
33. 33.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
34. 34.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 1 (d) step 2
35. 35.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
36. 36.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
37. 37.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
38. 38.Which of these makes a conflict worse? (a) shouting back (b) listening without blame (c) saying “I feel…” (d) apologising sincerely
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
40. 40.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2

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