Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 561 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
2. 2.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
3. 3.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 3 (d) step 1
4. 4.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
5. 5.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) focusing on the problem (d) finding a middle way
7. 7.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) finding a middle way (d) listening without blame
9. 9.True or false: “shouting back” makes a conflict worse. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) taking sides at once (d) saying “I feel…”
11. 11.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
12. 12.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
13. 13.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 1 (d) step 3
14. 14.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
15. 15.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
16. 16.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) taking sides at once (d) walking off in anger
17. 17.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
18. 18.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
19. 19.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) walking off in anger (d) listening without blame
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
21. 21.Which of these helps solve a conflict? (a) apologising sincerely (b) walking off in anger (c) name-calling (d) shouting back
22. 22.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
24. 24.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) spreading gossip (d) focusing on the problem
25. 25.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
26. 26.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
27. 27.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
28. 28.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) name-calling (d) bringing up old fights
30. 30.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
31. 31.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
32. 32.Which of these helps solve a conflict? (a) saying “I feel…” (b) name-calling (c) shouting back (d) bringing up old fights
33. 33.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
34. 34.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
36. 36.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
37. 37.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) using a calm voice (d) focusing on the problem
38. 38.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) shouting back (d) using a calm voice
39. 39.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions

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