Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 562 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
3. 3.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) apologising sincerely (d) name-calling
4. 4.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 2 (d) step 3
5. 5.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) listening without blame (d) taking sides at once
6. 6.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
7. 7.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
8. 8.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
9. 9.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
10. 10.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
11. 11.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) taking sides at once (d) name-calling
12. 12.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
13. 13.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
14. 14.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) bringing up old fights (d) using a calm voice
15. 15.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
16. 16.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
17. 17.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
18. 18.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) listening without blame (d) shouting back
19. 19.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
20. 20.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
22. 22.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
23. 23.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
24. 24.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
25. 25.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) taking sides at once (d) focusing on the problem
26. 26.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
27. 27.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
28. 28.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
29. 29.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
30. 30.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) saying “I feel…” (d) bringing up old fights
31. 31.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) shouting back
32. 32.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
33. 33.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) spreading gossip (d) shouting back
34. 34.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) apologising sincerely (d) spreading gossip
35. 35.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) name-calling (d) walking off in anger
36. 36.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
38. 38.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
39. 39.Which of these makes a conflict worse? (a) bringing up old fights (b) finding a middle way (c) listening without blame (d) focusing on the problem
40. 40.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3

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