Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 563 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 3 (d) step 1
2. 2.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
3. 3.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
4. 4.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
5. 5.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
6. 6.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 2 (d) step 4
7. 7.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
8. 8.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) bringing up old fights
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
10. 10.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
11. 11.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
12. 12.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
13. 13.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) walking off in anger (d) finding a middle way
14. 14.True or false: “name-calling” makes a conflict worse. (a) False (b) True
15. 15.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
16. 16.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
17. 17.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
18. 18.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) shouting back (d) taking sides at once
19. 19.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
20. 20.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) bringing up old fights (d) using a calm voice
22. 22.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) finding a middle way (d) saying “I feel…”
23. 23.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
25. 25.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
26. 26.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
27. 27.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) name-calling (d) focusing on the problem
28. 28.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
31. 31.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) listening without blame (d) focusing on the problem
32. 32.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) shouting back (d) apologising sincerely
33. 33.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
34. 34.Which of these makes a conflict worse? (a) listening without blame (b) spreading gossip (c) finding a middle way (d) using a calm voice
35. 35.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
36. 36.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
37. 37.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
38. 38.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
39. 39.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
40. 40.Which of these makes a conflict worse? (a) taking sides at once (b) saying “I feel…” (c) focusing on the problem (d) finding a middle way

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