Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 564 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) shouting back (d) using a calm voice
2. 2.True or false: “name-calling” makes a conflict worse. (a) False (b) True
3. 3.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
5. 5.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
6. 6.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
7. 7.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
8. 8.Which of these makes a conflict worse? (a) using a calm voice (b) walking off in anger (c) finding a middle way (d) saying “I feel…”
9. 9.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
10. 10.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
11. 11.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) walking off in anger (d) taking sides at once
12. 12.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) bringing up old fights
14. 14.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
15. 15.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) bringing up old fights (d) finding a middle way
16. 16.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) saying “I feel…” (d) spreading gossip
17. 17.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
18. 18.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
21. 21.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 2 (d) step 1
22. 22.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
24. 24.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
25. 25.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
26. 26.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
27. 27.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) finding a middle way (d) apologising sincerely
28. 28.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
29. 29.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
30. 30.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) walking off in anger (d) bringing up old fights
31. 31.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
32. 32.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
33. 33.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) taking sides at once (d) focusing on the problem
34. 34.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
35. 35.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
36. 36.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) spreading gossip (d) saying “I feel…”
37. 37.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) saying “I feel…” (d) shouting back
38. 38.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
40. 40.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) spreading gossip (d) focusing on the problem

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