Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 566 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) spreading gossip (d) saying “I feel…”
2. 2.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
3. 3.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
5. 5.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
6. 6.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 1 (d) step 4
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
8. 8.Which of these makes a conflict worse? (a) shouting back (b) listening without blame (c) finding a middle way (d) saying “I feel…”
9. 9.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) listening without blame (d) bringing up old fights
10. 10.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) focusing on the problem (d) shouting back
11. 11.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 2 (d) step 4
12. 12.Which of these makes a conflict worse? (a) taking sides at once (b) listening without blame (c) finding a middle way (d) saying “I feel…”
13. 13.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) listening without blame (d) shouting back
14. 14.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
15. 15.Which of these makes a conflict worse? (a) saying “I feel…” (b) spreading gossip (c) listening without blame (d) using a calm voice
16. 16.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) name-calling (d) using a calm voice
17. 17.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
18. 18.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
19. 19.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) apologising sincerely (d) name-calling
20. 20.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) listening without blame (d) spreading gossip
21. 21.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
22. 22.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
23. 23.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
24. 24.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
25. 25.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) shouting back (d) listening without blame
26. 26.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
27. 27.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
28. 28.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
29. 29.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
30. 30.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
31. 31.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
32. 32.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) focusing on the problem (d) bringing up old fights
33. 33.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
34. 34.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
35. 35.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
36. 36.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) listening without blame (d) apologising sincerely
37. 37.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) walking off in anger (d) saying “I feel…”
38. 38.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
39. 39.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
40. 40.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse

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