Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 569 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
3. 3.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) saying “I feel…” (d) finding a middle way
4. 4.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
5. 5.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
6. 6.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) shouting back (d) apologising sincerely
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
8. 8.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
9. 9.True or false: “name-calling” makes a conflict worse. (a) False (b) True
10. 10.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
11. 11.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) listening without blame (d) shouting back
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
13. 13.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
15. 15.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) using a calm voice (d) bringing up old fights
16. 16.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
17. 17.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
18. 18.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
19. 19.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
20. 20.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
21. 21.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) bringing up old fights (d) listening without blame
22. 22.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
24. 24.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
25. 25.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
26. 26.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) name-calling (d) walking off in anger
28. 28.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
31. 31.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
32. 32.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
33. 33.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
34. 34.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
35. 35.True or false: “name-calling” helps solve a conflict. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) walking off in anger (d) name-calling
37. 37.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
38. 38.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
39. 39.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
40. 40.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) listening without blame (d) shouting back

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