Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 570 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
2. 2.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
3. 3.Which of these makes a conflict worse? (a) bringing up old fights (b) listening without blame (c) finding a middle way (d) focusing on the problem
4. 4.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) shouting back (d) using a calm voice
5. 5.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
6. 6.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
7. 7.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
8. 8.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
9. 9.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
10. 10.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
11. 11.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
12. 12.Which of these makes a conflict worse? (a) taking sides at once (b) finding a middle way (c) saying “I feel…” (d) listening without blame
13. 13.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
14. 14.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
15. 15.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
16. 16.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
17. 17.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) listening without blame (d) shouting back
18. 18.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
19. 19.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
20. 20.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) apologising sincerely (d) finding a middle way
22. 22.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
23. 23.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
24. 24.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
26. 26.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
27. 27.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) name-calling (d) focusing on the problem
29. 29.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
30. 30.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
31. 31.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
32. 32.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
33. 33.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) spreading gossip (d) listening without blame
34. 34.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
35. 35.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
36. 36.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) walking off in anger (d) using a calm voice
37. 37.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) walking off in anger (d) apologising sincerely
38. 38.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
39. 39.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with a winner and loser (d) with silence
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath

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