Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 57 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
2. 2.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
3. 3.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
4. 4.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
5. 5.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) walking off in anger (d) focusing on the problem
6. 6.Which of these helps solve a conflict? (a) finding a middle way (b) name-calling (c) bringing up old fights (d) taking sides at once
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) spreading gossip (d) walking off in anger
8. 8.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
9. 9.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 2 (d) step 3
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
11. 11.True or false: “name-calling” helps solve a conflict. (a) False (b) True
12. 12.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) bringing up old fights (d) walking off in anger
13. 13.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 4 (d) step 3
14. 14.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
15. 15.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
16. 16.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) focusing on the problem (d) walking off in anger
17. 17.Which of these makes a conflict worse? (a) bringing up old fights (b) finding a middle way (c) apologising sincerely (d) focusing on the problem
18. 18.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
19. 19.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
20. 20.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
21. 21.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) listening without blame (d) saying “I feel…”
22. 22.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
23. 23.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
24. 24.Which of these makes a conflict worse? (a) name-calling (b) apologising sincerely (c) focusing on the problem (d) finding a middle way
25. 25.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
26. 26.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
27. 27.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
28. 28.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) walking off in anger (d) taking sides at once
29. 29.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
30. 30.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) using a calm voice (d) walking off in anger
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
32. 32.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
33. 33.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) bringing up old fights (d) name-calling
34. 34.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
35. 35.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
36. 36.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
37. 37.True or false: “name-calling” makes a conflict worse. (a) False (b) True
38. 38.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
39. 39.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) walking off in anger (d) taking sides at once

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