Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 58 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 2 (d) step 1
2. 2.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
3. 3.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
4. 4.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
5. 5.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
8. 8.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
9. 9.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
10. 10.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
11. 11.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
12. 12.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) spreading gossip (d) shouting back
13. 13.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) name-calling (d) listening without blame
14. 14.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) bringing up old fights (d) focusing on the problem
15. 15.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
16. 16.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 2 (d) step 4
17. 17.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
18. 18.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
19. 19.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
20. 20.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 2 (d) step 3
21. 21.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
22. 22.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) focusing on the problem (d) finding a middle way
23. 23.True or false: “shouting back” helps solve a conflict. (a) False (b) True
24. 24.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
25. 25.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) taking sides at once (d) focusing on the problem
26. 26.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
27. 27.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
28. 28.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
30. 30.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
31. 31.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
32. 32.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
33. 33.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
34. 34.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
35. 35.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) listening without blame (d) spreading gossip
36. 36.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
38. 38.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) apologising sincerely (d) bringing up old fights
39. 39.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
40. 40.Which of these helps solve a conflict? (a) saying “I feel…” (b) walking off in anger (c) name-calling (d) taking sides at once

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