Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 571 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) taking sides at once (d) saying “I feel…”
3. 3.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
4. 4.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) using a calm voice (d) name-calling
5. 5.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
6. 6.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) listening without blame (d) walking off in anger
7. 7.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
8. 8.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
9. 9.True or false: “name-calling” helps solve a conflict. (a) False (b) True
10. 10.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
12. 12.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
13. 13.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
14. 14.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) apologising sincerely (d) name-calling
15. 15.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
16. 16.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
18. 18.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
19. 19.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
20. 20.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
21. 21.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) bringing up old fights (d) focusing on the problem
22. 22.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
23. 23.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
24. 24.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
25. 25.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) using a calm voice (d) saying “I feel…”
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
27. 27.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
28. 28.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
29. 29.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
30. 30.Which of these helps solve a conflict? (a) name-calling (b) saying “I feel…” (c) spreading gossip (d) bringing up old fights
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
32. 32.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
33. 33.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
35. 35.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
36. 36.Which of these helps solve a conflict? (a) listening without blame (b) name-calling (c) bringing up old fights (d) walking off in anger
37. 37.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) taking sides at once (d) focusing on the problem
38. 38.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) focusing on the problem (d) using a calm voice
39. 39.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 2 (d) step 3
40. 40.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight

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