Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 573 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
2. 2.True or false: “shouting back” makes a conflict worse. (a) False (b) True
3. 3.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
4. 4.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
5. 5.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
6. 6.Which of these makes a conflict worse? (a) taking sides at once (b) saying “I feel…” (c) apologising sincerely (d) using a calm voice
7. 7.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
8. 8.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
9. 9.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
10. 10.True or false: “name-calling” helps solve a conflict. (a) True (b) False
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
12. 12.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) walking off in anger (d) apologising sincerely
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
14. 14.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) using a calm voice (d) listening without blame
15. 15.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
17. 17.Which of these helps solve a conflict? (a) name-calling (b) saying “I feel…” (c) spreading gossip (d) bringing up old fights
18. 18.Which of these helps solve a conflict? (a) using a calm voice (b) bringing up old fights (c) taking sides at once (d) shouting back
19. 19.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) taking sides at once (d) finding a middle way
20. 20.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
21. 21.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
22. 22.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) using a calm voice (d) shouting back
23. 23.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
24. 24.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
25. 25.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
26. 26.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
27. 27.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
28. 28.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
31. 31.🔍 Which is the odd one out? (a) using a calm voice (b) name-calling (c) taking sides at once (d) bringing up old fights
32. 32.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
33. 33.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) shouting back (d) using a calm voice
36. 36.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
37. 37.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
38. 38.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
39. 39.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
40. 40.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False

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