Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 574 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
2. 2.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) taking sides at once (d) apologising sincerely
3. 3.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) saying “I feel…” (d) bringing up old fights
4. 4.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) focusing on the problem (d) shouting back
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) apologising sincerely (d) name-calling
6. 6.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) finding a middle way (d) apologising sincerely
7. 7.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to waste time (d) to understand fully
8. 8.True or false: “name-calling” makes a conflict worse. (a) True (b) False
9. 9.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
10. 10.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) focusing on the problem (d) using a calm voice
11. 11.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
13. 13.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) focusing on the problem (d) bringing up old fights
14. 14.Which of these makes a conflict worse? (a) spreading gossip (b) finding a middle way (c) apologising sincerely (d) using a calm voice
15. 15.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) saying “I feel…” (d) finding a middle way
16. 16.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
18. 18.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
19. 19.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) shouting back (d) listening without blame
20. 20.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
22. 22.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) bringing up old fights (d) using a calm voice
23. 23.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
24. 24.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
25. 25.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
26. 26.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
27. 27.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) name-calling (d) finding a middle way
29. 29.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
30. 30.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
31. 31.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
32. 32.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) bringing up old fights (d) focusing on the problem
33. 33.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
34. 34.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
35. 35.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
37. 37.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
38. 38.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
39. 39.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) listening without blame (d) saying “I feel…”

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