Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 575 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) focusing on the problem (d) using a calm voice
2. 2.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
3. 3.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 1 (d) step 4
4. 4.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
5. 5.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 3 (d) step 4
6. 6.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
7. 7.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) walking off in anger (d) bringing up old fights
8. 8.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
9. 9.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
10. 10.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
11. 11.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) name-calling (d) listening without blame
12. 12.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
13. 13.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
14. 14.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
15. 15.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
17. 17.Which of these makes a conflict worse? (a) taking sides at once (b) saying “I feel…” (c) using a calm voice (d) apologising sincerely
18. 18.True or false: “name-calling” makes a conflict worse. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
20. 20.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
21. 21.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) focusing on the problem (d) shouting back
22. 22.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) focusing on the problem (d) bringing up old fights
23. 23.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
24. 24.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
26. 26.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
27. 27.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
28. 28.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
29. 29.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
31. 31.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
32. 32.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
34. 34.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 3 (d) step 4
35. 35.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
36. 36.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
37. 37.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) walking off in anger (d) bringing up old fights
38. 38.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
39. 39.True or false: “shouting back” makes a conflict worse. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) walking off in anger (d) bringing up old fights

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