Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 576 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
2. 2.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4
3. 3.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) walking off in anger (d) saying “I feel…”
4. 4.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
5. 5.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) saying “I feel…” (d) listening without blame
6. 6.Which of these makes a conflict worse? (a) bringing up old fights (b) focusing on the problem (c) apologising sincerely (d) finding a middle way
7. 7.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) listening without blame (d) taking sides at once
8. 8.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) finding a middle way (d) listening without blame
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
10. 10.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) focusing on the problem (d) bringing up old fights
11. 11.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
12. 12.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
13. 13.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
14. 14.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) saying “I feel…” (d) walking off in anger
15. 15.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) using a calm voice (d) bringing up old fights
16. 16.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
17. 17.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
18. 18.True or false: “name-calling” makes a conflict worse. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) shouting back (d) taking sides at once
20. 20.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
21. 21.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
22. 22.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
23. 23.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) focusing on the problem (d) listening without blame
24. 24.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
25. 25.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
27. 27.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
28. 28.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
30. 30.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
31. 31.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
32. 32.Which of these makes a conflict worse? (a) saying “I feel…” (b) spreading gossip (c) finding a middle way (d) apologising sincerely
33. 33.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
34. 34.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
35. 35.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) walking off in anger (d) taking sides at once
36. 36.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
37. 37.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
39. 39.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
40. 40.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) using a calm voice (d) shouting back

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