Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 577 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) bringing up old fights (d) walking off in anger
2. 2.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
3. 3.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
4. 4.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) focusing on the problem (d) walking off in anger
5. 5.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) walking off in anger (d) bringing up old fights
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
7. 7.True or false: “shouting back” makes a conflict worse. (a) False (b) True
8. 8.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
9. 9.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
10. 10.True or false: “name-calling” helps solve a conflict. (a) True (b) False
11. 11.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
12. 12.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
13. 13.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
14. 14.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) shouting back (d) focusing on the problem
16. 16.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
17. 17.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 3 (d) step 1
18. 18.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) shouting back (d) finding a middle way
19. 19.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) listening without blame (d) name-calling
21. 21.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
22. 22.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
23. 23.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
24. 24.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
25. 25.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
26. 26.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
27. 27.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
28. 28.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
29. 29.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) finding a middle way
30. 30.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
31. 31.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
32. 32.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
33. 33.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
34. 34.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
35. 35.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) listening without blame (d) walking off in anger
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
37. 37.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
38. 38.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
39. 39.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) focusing on the problem (d) saying “I feel…”
40. 40.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions

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