Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 578 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
2. 2.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) taking sides at once (d) walking off in anger
3. 3.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) walking off in anger (d) spreading gossip
4. 4.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
5. 5.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
6. 6.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
7. 7.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
8. 8.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
11. 11.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
12. 12.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) walking off in anger (b) focusing on the problem (c) listening without blame (d) using a calm voice
14. 14.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
15. 15.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) apologising sincerely (d) shouting back
16. 16.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
17. 17.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
18. 18.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) spreading gossip (d) shouting back
19. 19.🔍 Which is the odd one out? (a) using a calm voice (b) name-calling (c) taking sides at once (d) shouting back
20. 20.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
22. 22.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
23. 23.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
24. 24.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
26. 26.True or false: “name-calling” helps solve a conflict. (a) False (b) True
27. 27.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
28. 28.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) taking sides at once (d) finding a middle way
30. 30.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 1 (d) step 4
31. 31.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) taking sides at once (d) name-calling
32. 32.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
33. 33.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
34. 34.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
36. 36.Which of these makes a conflict worse? (a) listening without blame (b) name-calling (c) focusing on the problem (d) saying “I feel…”
37. 37.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) finding a middle way (d) shouting back
38. 38.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
40. 40.Which of these helps solve a conflict? (a) using a calm voice (b) walking off in anger (c) name-calling (d) taking sides at once

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