Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 59 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
2. 2.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) walking off in anger (d) saying “I feel…”
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
4. 4.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
5. 5.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
6. 6.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 2 (d) step 1
7. 7.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
8. 8.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
9. 9.True or false: “name-calling” helps solve a conflict. (a) False (b) True
10. 10.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
11. 11.Which of these makes a conflict worse? (a) name-calling (b) apologising sincerely (c) finding a middle way (d) focusing on the problem
12. 12.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
13. 13.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
14. 14.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) using a calm voice (d) taking sides at once
15. 15.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
18. 18.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
19. 19.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) listening without blame (d) taking sides at once
20. 20.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) focusing on the problem (d) using a calm voice
21. 21.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
22. 22.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
23. 23.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
24. 24.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) spreading gossip (d) saying “I feel…”
26. 26.Which of these helps solve a conflict? (a) walking off in anger (b) focusing on the problem (c) bringing up old fights (d) taking sides at once
27. 27.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
29. 29.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
32. 32.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) shouting back (d) finding a middle way
33. 33.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) apologising sincerely (d) walking off in anger
34. 34.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
35. 35.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) finding a middle way (d) apologising sincerely
36. 36.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
37. 37.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
38. 38.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) using a calm voice (d) bringing up old fights
39. 39.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
40. 40.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 2 (d) step 4

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