Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 583 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
2. 2.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 2 (d) step 3
3. 3.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
4. 4.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
5. 5.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
6. 6.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) spreading gossip (d) using a calm voice
7. 7.Which of these makes a conflict worse? (a) bringing up old fights (b) finding a middle way (c) saying “I feel…” (d) focusing on the problem
8. 8.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) apologising sincerely (d) walking off in anger
9. 9.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
10. 10.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
11. 11.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 1 (d) step 3
12. 12.Which of these helps solve a conflict? (a) spreading gossip (b) listening without blame (c) bringing up old fights (d) walking off in anger
13. 13.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
14. 14.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
15. 15.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
16. 16.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) apologising sincerely (d) focusing on the problem
17. 17.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) saying “I feel…” (d) finding a middle way
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
19. 19.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) using a calm voice (d) bringing up old fights
20. 20.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) finding a middle way (d) shouting back
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
22. 22.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
23. 23.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) using a calm voice (d) name-calling
24. 24.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
25. 25.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) focusing on the problem (d) taking sides at once
27. 27.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 2 (d) step 4
28. 28.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
29. 29.Which of these makes a conflict worse? (a) finding a middle way (b) spreading gossip (c) saying “I feel…” (d) focusing on the problem
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
31. 31.True or false: “shouting back” helps solve a conflict. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) saying “I feel…” (d) focusing on the problem
33. 33.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
34. 34.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
35. 35.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
36. 36.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
37. 37.Which of these makes a conflict worse? (a) focusing on the problem (b) name-calling (c) using a calm voice (d) listening without blame
38. 38.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) walking off in anger (d) shouting back
39. 39.Which of these makes a conflict worse? (a) shouting back (b) listening without blame (c) apologising sincerely (d) focusing on the problem
40. 40.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast

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