Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 584 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) bringing up old fights (d) saying “I feel…”
2. 2.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 4 (d) step 3
3. 3.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
4. 4.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
5. 5.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) taking sides at once (d) shouting back
6. 6.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
7. 7.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
8. 8.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
9. 9.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 4 (d) step 3
10. 10.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) walking off in anger (d) focusing on the problem
11. 11.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
12. 12.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
13. 13.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
14. 14.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
15. 15.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
17. 17.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
18. 18.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
19. 19.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
20. 20.Which of these helps solve a conflict? (a) spreading gossip (b) listening without blame (c) taking sides at once (d) bringing up old fights
21. 21.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
23. 23.True or false: “name-calling” helps solve a conflict. (a) False (b) True
24. 24.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
25. 25.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
26. 26.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
27. 27.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
28. 28.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
29. 29.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
30. 30.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
32. 32.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
33. 33.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
34. 34.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
35. 35.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
36. 36.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
37. 37.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) walking off in anger (d) listening without blame
38. 38.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
39. 39.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options

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