Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 585 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
2. 2.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) listening without blame (d) focusing on the problem
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
4. 4.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) listening without blame (d) spreading gossip
5. 5.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
6. 6.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) apologising sincerely (d) spreading gossip
7. 7.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
8. 8.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
9. 9.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
11. 11.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
12. 12.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
13. 13.Which of these helps solve a conflict? (a) walking off in anger (b) saying “I feel…” (c) spreading gossip (d) bringing up old fights
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
15. 15.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) listening without blame (d) spreading gossip
16. 16.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
17. 17.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) finding a middle way (d) spreading gossip
18. 18.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
19. 19.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
22. 22.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
24. 24.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
25. 25.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
26. 26.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) name-calling (d) using a calm voice
27. 27.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
28. 28.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
29. 29.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) apologising sincerely (d) focusing on the problem
30. 30.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
31. 31.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
32. 32.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
33. 33.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) finding a middle way (d) spreading gossip
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
35. 35.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) name-calling (d) saying “I feel…”
36. 36.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) spreading gossip (d) shouting back
37. 37.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
39. 39.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
40. 40.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it

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