Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 60 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) using a calm voice (d) bringing up old fights
2. 2.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
3. 3.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) listening without blame (d) focusing on the problem
4. 4.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) walking off in anger (d) name-calling
5. 5.True or false: “shouting back” helps solve a conflict. (a) True (b) False
6. 6.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) walking off in anger (d) shouting back
7. 7.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
8. 8.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
9. 9.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
12. 12.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) finding a middle way (d) taking sides at once
13. 13.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
14. 14.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
15. 15.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
16. 16.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) focusing on the problem (d) listening without blame
17. 17.Which of these helps solve a conflict? (a) walking off in anger (b) listening without blame (c) spreading gossip (d) name-calling
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
19. 19.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
20. 20.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) walking off in anger (d) shouting back
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
23. 23.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
24. 24.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
25. 25.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
26. 26.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
27. 27.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
29. 29.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
30. 30.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
31. 31.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
32. 32.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
33. 33.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
34. 34.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
36. 36.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
38. 38.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) apologising sincerely (d) shouting back
39. 39.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) name-calling (d) saying “I feel…”
40. 40.Which of these makes a conflict worse? (a) shouting back (b) focusing on the problem (c) using a calm voice (d) saying “I feel…”

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