Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 590 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) apologising sincerely (d) taking sides at once
2. 2.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
3. 3.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
4. 4.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
5. 5.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
6. 6.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
7. 7.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) using a calm voice (d) spreading gossip
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
9. 9.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
10. 10.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
11. 11.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
13. 13.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) using a calm voice (d) listening without blame
14. 14.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
15. 15.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
16. 16.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
17. 17.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) walking off in anger (d) listening without blame
18. 18.True or false: “shouting back” makes a conflict worse. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
20. 20.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
21. 21.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
22. 22.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
23. 23.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) taking sides at once (d) using a calm voice
24. 24.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
25. 25.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
26. 26.Which of these makes a conflict worse? (a) saying “I feel…” (b) shouting back (c) finding a middle way (d) apologising sincerely
27. 27.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
28. 28.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
29. 29.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
30. 30.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
31. 31.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
32. 32.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) name-calling (d) walking off in anger
33. 33.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
34. 34.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
35. 35.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
36. 36.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) name-calling (d) taking sides at once
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
38. 38.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
39. 39.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
40. 40.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak

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