Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 591 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
2. 2.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
3. 3.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
4. 4.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
5. 5.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
6. 6.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 2 (d) step 1
7. 7.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
8. 8.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) using a calm voice (d) saying “I feel…”
9. 9.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
10. 10.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) saying “I feel…” (d) using a calm voice
11. 11.True or false: “name-calling” helps solve a conflict. (a) True (b) False
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
13. 13.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 1 (d) step 4
14. 14.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
15. 15.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
17. 17.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) shouting back (d) taking sides at once
19. 19.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
20. 20.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) saying “I feel…” (d) shouting back
21. 21.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) spreading gossip (d) walking off in anger
22. 22.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
23. 23.Which of these helps solve a conflict? (a) name-calling (b) focusing on the problem (c) spreading gossip (d) taking sides at once
24. 24.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) name-calling (d) listening without blame
26. 26.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) finding a middle way (d) name-calling
27. 27.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
28. 28.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
30. 30.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
31. 31.Which of these makes a conflict worse? (a) focusing on the problem (b) name-calling (c) using a calm voice (d) finding a middle way
32. 32.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) bringing up old fights (d) spreading gossip
33. 33.Which of these helps solve a conflict? (a) apologising sincerely (b) spreading gossip (c) shouting back (d) name-calling
34. 34.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) walking off in anger (d) finding a middle way
35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) focusing on the problem (d) finding a middle way
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
37. 37.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
38. 38.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
39. 39.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
40. 40.True or false: “name-calling” makes a conflict worse. (a) True (b) False

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