Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 594 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) shouting back (d) bringing up old fights
2. 2.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
3. 3.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) using a calm voice (d) walking off in anger
4. 4.True or false: “name-calling” helps solve a conflict. (a) False (b) True
5. 5.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
6. 6.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) apologising sincerely (d) finding a middle way
7. 7.Which of these makes a conflict worse? (a) focusing on the problem (b) taking sides at once (c) saying “I feel…” (d) using a calm voice
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
9. 9.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
10. 10.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) finding a middle way (d) spreading gossip
11. 11.True or false: “name-calling” makes a conflict worse. (a) False (b) True
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
13. 13.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) listening without blame (d) bringing up old fights
14. 14.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
16. 16.Which of these makes a conflict worse? (a) apologising sincerely (b) walking off in anger (c) focusing on the problem (d) finding a middle way
17. 17.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
18. 18.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
19. 19.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) name-calling (d) taking sides at once
20. 20.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) apologising sincerely (d) walking off in anger
21. 21.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) walking off in anger (d) finding a middle way
22. 22.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) shouting back (d) saying “I feel…”
23. 23.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) name-calling (d) using a calm voice
24. 24.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 1 (d) step 3
25. 25.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
26. 26.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
27. 27.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
28. 28.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 4 (d) step 3
29. 29.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
30. 30.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
31. 31.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) bringing up old fights (d) name-calling
32. 32.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
33. 33.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
34. 34.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
35. 35.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
36. 36.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
37. 37.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
38. 38.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) taking sides at once (d) focusing on the problem
39. 39.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) using a calm voice (d) finding a middle way
40. 40.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True

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