Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 595 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
2. 2.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
3. 3.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
5. 5.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
6. 6.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
7. 7.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
8. 8.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
9. 9.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) taking sides at once (d) focusing on the problem
10. 10.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) finding a middle way (d) bringing up old fights
11. 11.Which of these helps solve a conflict? (a) walking off in anger (b) saying “I feel…” (c) bringing up old fights (d) shouting back
12. 12.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) spreading gossip
13. 13.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) ignore them (d) take a vote at once
15. 15.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
16. 16.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
17. 17.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
18. 18.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) taking sides at once
20. 20.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
21. 21.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
23. 23.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) spreading gossip (d) walking off in anger
25. 25.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
26. 26.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) name-calling (d) listening without blame
27. 27.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
28. 28.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
29. 29.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
30. 30.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
31. 31.Which of these makes a conflict worse? (a) finding a middle way (b) walking off in anger (c) saying “I feel…” (d) focusing on the problem
32. 32.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
33. 33.Which of these helps solve a conflict? (a) spreading gossip (b) finding a middle way (c) walking off in anger (d) shouting back
34. 34.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) taking sides at once (d) focusing on the problem
35. 35.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
36. 36.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
37. 37.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) bringing up old fights (d) apologising sincerely
38. 38.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 4 (d) step 2
39. 39.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
40. 40.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) bringing up old fights (d) saying “I feel…”

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